Refund policy

Refund Policy

We want you to love every jar. If you're not happy with your order for any reason, we'll refund the full price of your items.

How it works

• 30 days: Contact us within 30 days of the date your order was delivered.
• No return needed: You don't need to send the product back. Keep it, share it or toss it.
• Any reason: Damaged, not to your taste, too spicy or not spicy enough, all of it counts.
• Full refund: We refund the price of the items to your original payment method. Shipping charges are not refunded.

How to request a refund

Email us at Hi@Kootflavor.com with your order number. If the item arrived damaged, a photo helps us fix the problem with our packaging, but it isn't required.

Once we process your refund, your bank or card issuer may take 5 to 10 business days to show it on your statement.

Orders from other stores

This policy covers orders placed on kootflavor.com. If you bought KÓOT through Walmart, Faire or another retailer, please follow that retailer's return process.